exchange policy

We’ll Style Your Kitchen.

This policy will set out the requirements for return items, non-return items, exchange procedure and any applicable fees.

  1. Return items:

Q.ulinary Essentials accepts to exchange the product(s) when it meets the following requirements:

  • Customer receives different amount, wrong description or model compared to the original order.
  • Products need to be attached with the original label and come with an original receipt
  • Products were flawed by the manufacturer or defects during transit process (broken, deform and etc…)
  1. Non-return items
  • Promotion items and sale items
  • Items that have been used by the customers
  • Items from third parties or items that cannot identify the origin.
  • Items without the original label and original receipt
  1. Exchange procedure

Please contact our customer service to request an exchange through our hotline or send us a message through our Facebook fanpage.

Customers need to send the exchange items to our store at Q.Industries building, Lot DVTM-09, road no.7, Tan Thuan Export Processing Zone, Tan Thuan Dong Ward, District 7, HCMC.

Our team will process and comeback with a response within 7 working days from the day we’ve receive the item(s).

  1. Exchange period

If customers receive different amount, wrong description or model compared to the original order, please contact our customer service as soon as possible within 24 hours from the date of receipt. Q.ulinary Essentials, with all due respect will not accept any complaints after this period.

  1. Fees

Q.ulinary Essentials will cover the costs during the exchange process for customers.